It's all ***. She is lying through her teeth.
If those 4a rooms are reserved, why am I able to book it online (as I tested booking online) and why did the Carnival service number said it is available? Anyway, so I don't want to argue because my lady really want to go on a cruise in May, so the VTT said they can book it, but it will cost me $381 extra just to get a different interior room. Wow, what a scam.
I asked her to explain the charges and send me the details of what I am paying for. She never did and she never explained to me what are my charges.